Warehouses, lost stock, logistics service contracts, right of retention, shippers and service providers
Logistics lawyer in Paris: lost warehouse stock and the depositary's liability.
Goods stolen, destroyed by fire, damaged or missing from the inventory, stock retained over unpaid invoices: a logistics contract is first read as a contract of deposit. As a logistics lawyer in Paris, the firm examines custody, evidence and the clauses, for shippers and service providers alike.
Have the condition of the stock recorded and keep receipt notes, inventories, incident reports and correspondence before any goods are moved: proof of delivery and of condition determines the burden of proof.
Logistics and warehousing · Paris
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Send the logistics service contract, the general terms, the goods-in and goods-out notes, the inventories and the invoices: the firm will examine the legal characterisation, liability and the time limit for acting.
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Kohen Avocats, Paris 17
Logistics contract: what the judge examines
Transport law · Paris 17th
What a logistics lawyer in Paris does
- Paris Bar
- Transport and logistics
- Contract of deposit
Reda Kohen, lawyer (avocat) at the Paris Bar, can act in disputes arising from the warehousing and custody of goods entrusted to a logistics provider.
A logistics contract often combines several services: receiving, storage, order preparation, shipping. The firm identifies those that fall under deposit, as defined by Article 1915 of the French Civil Code (Code civil), and those that fall under carriage or a works contract, because the liability regime and the time limit for acting depend on it.
Where stock is lost or damaged, the Court of Cassation places on the depositary the burden of proving that it had no part in the damage (Cass. com., 18 February 2026, No. 24-17.226). The firm then checks any force majeure relied on, limitation clauses, the right of retention and the applicable limitation period.
Send what you have, even if incomplete: the firm will prioritise and complete the file with you. In an emergency, call +33 6 46 60 58 22.
Official profile in the directory of French lawyers (CNB)Firm at 11 rue Margueritte, 75017 Paris
Custody of the stock
A paid depositary is answerable for the goods received and must prove that it exercised the required care or that the loss is not attributable to it.
The contract clauses
Compensation cap, contractual definition of force majeure, right of retention and pledge: each clause is checked before and after the loss.
The right time limit
Deposit, works contract or carriage: the characterisation adopted moves the time limit for acting from five years to one year.
The rules
Warehouse and deposit: the applicable rules
Four rules structure a dispute over goods entrusted to a logistics provider.
- The depositary must keep the thing with the same care as its own property (Article 1927 of the Civil Code), with greater rigour where it is paid (Article 1928). In the event of loss or damage, it is for the depositary to prove that it had no part in it or that the cause was force majeure (Cass. com., 18 February 2026, No. 24-17.226).
- The Versailles Court of Appeal characterises this as an enhanced obligation of means, on the ground that "the professional depositary is presumed at fault whenever it returns the thing damaged or cannot return it" (CA Versailles, ch. com. 3-1, 24 October 2024, No. 23/04991) (our translation). The provider can nevertheless rebut this presumption by showing the security measures agreed, as in that case, where the depositor's claim was dismissed.
- Force majeure requires the depositary to have taken appropriate measures to avoid the damage (Article 1218 of the Civil Code). A gate out of order and faulty cameras rule it out (Cass. 1re civ., 6 June 2018, No. 16-26.783); conversely, an arson attack committed despite fencing, lighting and locking has been held capable of exonerating the depositary (CA Grenoble, ch. com., 11 December 2025, No. 23/02196).
- An unpaid depositary may retain the stock (Article 1948 of the Civil Code), but may neither use it nor dispose of it without authorisation (Article 1930). Destroying pallets without the depositor's agreement or a court decision engages the depositary's liability (CA Versailles, ch. com. 3-1, 3 September 2025, No. 23/03331).
The title of the contract does not decide the regime: the judge looks at the services actually entrusted, the invoices issued and the parties' intention.
Your documents
What to send, depending on your position
Delivery of the goods, their condition and the conditions of custody are the three facts to establish.
Position A
Your goods are lost or damaged
- Logistics service contract, accepted general terms and any deposit agreement
- Receipt notes, goods-in inventories and periodic stock statements
- Record of condition, photographs, expert report and loss notification to your insurer
- Purchase or production invoices establishing the value of the goods
Position B
You are the provider being held liable
- Security specifications, access controls, surveillance recordings
- Incident reports, criminal complaint, fire or intrusion expert reports
- Snags noted at receipt and proof of the prior condition of the goods
- Insurance policies, unpaid invoices and correspondence on taking back the stock
Do not move, sort or destroy the damaged goods until an adversarial record or an expert assessment has fixed their condition.
The firm also handles:
- Road haulage
- Customs law
- Transport law
- Termination of a commercial relationship
The method
How the firm supports you
Characterise the contract, preserve the evidence of the stock, then choose the proportionate route.
Step 1
Review of the contract and flows
The firm separates the custody, handling, preparation and transport services, then compares the contract with the invoices actually issued.
Step 2
Proof of delivery and condition
Receipt notes, inventories and records of condition establish what was entrusted and in what state, the starting point of the presumption weighing on the depositary.
Step 3
Analysis of clauses and insurance
The compensation cap, contractual force majeure, waiver of recourse and pledge are tested against the facts and each party's policies.
Step 4
Claim, expert assessment or action
Depending on the file, the firm prepares a formal notice, an adversarial expert assessment, a request for return of the goods or an action on the merits within the applicable time limit.
A stock loss is shown by documented discrepancies: a joint inventory is worth more than an estimate drawn up after the event.
The timetable
The timeline of a warehouse dispute
From the discovery of the stock discrepancy to settlement or judgment.
Discovery
As soon as the incident occurs. Have the condition of the goods and of the site recorded; note the dates, quantities and references concerned.
Joint inventory
Ask for an inventory in the presence of both parties and compare it with the goods-in notes and the latest stock statements.
Statements
Notify the loss to your insurer and gather any criminal complaint, incident reports and correspondence.
Checking the time limit
Characterise the contract to determine whether the limitation period is one year or five years, then calculate the starting point.
Claim
Send a quantified formal notice to the provider, or to the client if invoices remain unpaid.
Settlement or judgment
The outcome may concern compensation, return of the stock, payment of storage costs or the allocation of the pledged goods.
The checks
What the firm checks before acting
Each claim rests on an established fact and on the rule that governs it.
- Characterisation: deposit, works contract, carriage or commission agency, in light of the services and invoices actually issued.
- Delivery and condition: quantities, references and condition of the goods when they entered stock.
- Cause of the damage: theft, fire, damage in storage, pests, order-picking error, and the preventive measures in place.
- Clauses: cap, contractual force majeure, right of retention, pledge, acceptance of the general terms.
- Time limit: one-year or five-year limitation period, starting point and steps already taken.
Summary
Situation, evidence, response
The common configurations make it possible to set the first priority of the case.
Situation
Unexplained inventory discrepancy
Decisive evidence: Goods-in notes, successive stock statements, joint inventory and the warehouse management software history.
Timing: Have the discrepancy established before any reorganisation of the stock.
Useful action: Formal notice to the depositary, which must prove that it had no part in the loss.
Situation
Theft or burglary at the warehouse
Decisive evidence: Complaint, record of condition, state of the fencing, alarms and cameras on the day, security clauses.
Timing: Obtain the recordings and intervention reports quickly.
Useful action: Challenge or support force majeure according to the preventive measures established.
Situation
Fire or water damage
Decisive evidence: Investigation, expert report on the origin, compliance of the installations, insurance policies.
Timing: Take part in the expert meetings from the moment they open.
Useful action: Establish the cause, attribution and the insurance cover that can be called on.
Situation
Damage to stored products
Decisive evidence: Condition on receipt, storage conditions, temperatures, inspection reports and records of condition.
Timing: Preserve the batches concerned before anything is destroyed.
Useful action: Claim based on deposit and discussion of the limitation clause or of gross negligence.
Situation
Stock retained over unpaid invoices
Decisive evidence: Invoices, contract, retention or pledge clause, link between the sums owed and the goods.
Timing: During a legitimate retention, storage charges may remain due depending on the contract and the services provided.
Useful action: Payment or consignment, then agreement on return or application to the judge for the disputed balance.
Situation
Abrupt end of the logistics contract
Decisive evidence: Length of the relationship, volumes, dedicated investments and written notification of the termination.
Timing: The notice period is assessed at the date of notification.
Useful action: Claim for damages for abrupt termination, or a defence based on the partner's non-performance.
Frequently asked questions
Your questions: logistics
Which rules apply to a logistics service contract?
No code governs the logistics contract as a whole. The judge breaks it down according to the services actually entrusted: custody of goods falls under deposit, defined by Article 1915 of the Civil Code as the act by which one receives another's property on condition of keeping it and returning it in kind. Receiving, order preparation, labelling or returns management are closer to a works contract. Carriage, if it dominates the operation, brings its own rules on delivery and limitation. The Grenoble Court of Appeal thus found a contract of deposit for a company responsible for the logistics of materials entrusted to it, without requiring a written contract to be produced (CA Grenoble, ch. com., 11 December 2025, No. 23/02196). That characterisation then governs the burden of proof, the time limit for acting and the scope of the clauses. The firm therefore starts by reading the contract, the general terms, the receipt notes and the invoices, because these documents show what the provider had actually undertaken to do. A commercial heading is not enough to fix the applicable regime.
Is a logistics provider liable for lost or damaged stock?
The depositary must bring to the custody of the thing the same care as to its own property, under Article 1927 of the Civil Code, and Article 1928 of the Civil Code requires a stricter assessment where it is paid. The Court of Cassation infers from this that "although the depositary is bound only by an obligation of means, it is for it, in the event of loss or damage to the thing deposited, to prove that it had no part in it" (Cass. com., 18 February 2026, No. 24-17.226) (our translation). The shipper therefore does not have to show a specific fault: it establishes delivery of the goods, their condition and the loss or damage found. The provider must then prove that it gave the expected care, that the cause was force majeure or that the defect existed before the deposit. The First Civil Chamber adds that doubt about the cause of the damage benefits the depositor where the depositary fails to exonerate itself (Cass. 1re civ., 15 October 2025, No. 23-22.176). This allocation makes the goods-in documents, inventories and incident reports decisive.
How can a logistics provider escape liability?
The depositary has three routes. It can prove that it took the required care, rely on force majeure, or show that the damage existed before delivery. The Court of Cassation puts it this way: "The depositary may also exonerate itself by proving that the damage existed before the deposit" (Cass. com., 18 February 2026, No. 24-17.226) (our translation). Article 1929 of the Civil Code rules out liability for force majeure, unless the depositary had been given formal notice to return the goods. The Versailles Court of Appeal held that a provider had rebutted the presumption by showing a closed area and permanent remote surveillance in line with the contractual arrangements; the depositor's claim was dismissed (CA Versailles, ch. com. 3-1, 24 October 2024, No. 23/04991). This decision is unfavourable to the shipper and shows that the security specifications, signed by both parties, can serve as a defence for the logistics provider. The firm therefore examines the security undertakings stipulated, whether they were actually observed and the evidence each party can produce on that precise point.
Is theft or burglary at the warehouse a case of force majeure?
Not automatically. Article 1218 of the Civil Code defines force majeure as an event beyond the debtor's control, unforeseeable when the contract was concluded and whose effects could not be avoided by appropriate measures. The Court of Cassation quashed a court of appeal that had accepted force majeure solely on the strength of a burglary complaint, without examining whether the depositary had taken measures to prevent the intrusion (Cass. com., 18 February 2026, No. 24-17.226). In another case, the access gate was out of order and three of the five cameras were not working: the court of appeal was entitled to hold that "the depositary had not taken the necessary precautions to avoid the theft, so that it could not rely on force majeure" (Cass. 1re civ., 6 June 2018, No. 16-26.783) (our translation). Conversely, a clause contractually classifying violent theft as force majeure was applied in the provider's favour (CA Versailles, ch. com. 3-1, 24 October 2024, No. 23/04991). The reading of the contract and the actual state of the protections on the day therefore guide the answer.
Does a warehouse fire exonerate the depositary?
It all depends on the origin of the fire and the precautions taken. The Grenoble Court of Appeal confirmed that "the depositary's liability is excluded in a case of force majeure where the destruction of the property originates in an arson attack external to the depositary company" (CA Grenoble, ch. com., 11 December 2025, No. 23/02196) (our translation). This outcome rests on specific facts: a site closed off by fencing, permanent lighting, locked premises, and perpetrators who cut the fence and disabled the transformer before starting the fire. For the owner of the goods and its insurer, this decision is unfavourable: the owner's action had been declared inadmissible at first instance, and the court rejected the appeal of the subrogated insurer that had compensated the owner, the cover of the depositary's insurer not having to be called on. It does not make every fire a case of force majeure. A fire starting from an electrical installation, non-compliant storage or failing supervision does not have the same characteristics. The firm therefore requests the criminal investigation file, the fire expert reports, the compliance certificates and the correspondence with insurers before taking any position.
Is a clause limiting the logistics provider's liability valid?
In principle yes, within certain limits. Article 1170 of the Civil Code deems unwritten any clause that deprives the debtor's essential obligation of its substance. Examining a reciprocal waiver of recourse signed by the warehouse keeper, the depositor and the depositary's insurer for a stock of pallets, the Nîmes Court of Appeal recalled that "Where a clause limiting liability does not empty the essential obligation of the storage contract of all substance, it must not be declared unwritten" (CA Nîmes, 4e ch. com., 19 December 2025, No. 23/02086) (our translation). It held that waiver valid. A compensation cap or a waiver of recourse can therefore be relied on against the shipper, so long as it does not empty the custody obligation of its substance. The same court nonetheless refused to apply the waiver because the depositary had committed gross negligence: Article 1231-3 of the Civil Code reserves the case of gross or wilful misconduct, which allows compensation beyond the foreseeable damage. Before accepting a cap or a waiver of recourse, it is therefore necessary to compare the value of the stock, each party's insurance and the extent of the arrangement agreed. After a loss, the firm checks whether the clause was actually accepted, how it is worded and the facts that may amount to gross negligence.
What is gross negligence in the custody of goods?
Gross negligence cannot be inferred from a mere breach of contract, even of an essential obligation; it requires conduct of particular seriousness. The Nîmes Court of Appeal holds that "Gross negligence is conduct of extreme seriousness, bordering on wilful misconduct and showing the debtor's inability to carry out the contractual mission it had accepted" (CA Nîmes, 4e ch. com., 19 December 2025, No. 23/02086) (our translation). In that case, pests had contaminated pallets of foodstuffs and the warehouse keeper had replaced affected products with products taken from other, sound pallets, thereby concealing the losses. The court reversed the judgment, rejected the objection of inadmissibility based on the waiver of recourse and ordered the logistics provider to compensate the depositor, its insurer being required to cover it within the limits of the policy. Proof of such negligence rests on records of condition, expert reports and internal correspondence. The firm therefore looks for evidence showing not mere carelessness but a disorganisation or concealment incompatible with the mission accepted.
Can the logistics provider keep the stock until its invoices are paid?
Yes, to the extent of what is owed to it in respect of the deposit. Article 1948 of the Civil Code allows the depositary to retain the deposit until full payment of the sums due in respect of that deposit, and Article 2286 of the Civil Code opens the right of retention more broadly to a creditor whose claim arose in connection with holding the thing. The Agen Court of Appeal held that "the right of retention makes it possible to refuse return of the goods where the depositary is a creditor of the depositor under the deposit, and there is a connection between the depositary's claim and the contract of deposit" (CA Agen, ch. civ., 12 March 2025, No. 24/00219) (our translation). As the contract gave the provider a right of retention securing its claims, storage charges included, the client of an e-commerce logistics provider was ordered to pay the storage invoices issued during the retention. For the shipper, this decision is unfavourable; payment or consignment of only the sums admitted does not always suffice to lift the retention, and the balance is settled by agreement or before the judge. The firm checks the connection of each invoice with the goods retained.
Can the provider sell or destroy the goods it holds?
No, not without the owner's agreement or a court decision. Article 1930 of the Civil Code forbids the depositary to use the thing without permission, and the right of retention only allows it to refuse return. The Versailles Court of Appeal held that, despite several requests to take back the stock that went unanswered, "the depositary could not dispose of the goods of the company Fleuron, other than by bringing a court action to be authorised to do so" (CA Versailles, ch. com. 3-1, 3 September 2025, No. 23/03331) (our translation). Having destroyed the pallets without authorisation, the depositary was ordered to compensate the loss of their value. An unpaid provider has other routes. Where its general terms stipulate a pledge over the goods, it can ask the judge for judicial allocation of them; the Lyon Court of Appeal ordered it and refused an authorisation to sell that had become pointless, "the allocation transferring ownership of it to the creditor", the surplus value going to the debtor (CA Lyon, 3e ch. A, 10 September 2026, No. 25/00404) (our translation). The firm identifies the clause, inventories the stock by a record of condition and chooses the appropriate procedure.
What time limit applies for acting after a loss or damage in a warehouse?
The time limit depends on the characterisation of the contract. Obligations arising between traders are subject to a five-year limitation period under Article 2224 of the Civil Code and Article L. 110-4 of the Commercial Code, unless a shorter special limitation period applies. A contract of carriage, for its part, falls under the one-year period laid down by Article L. 133-6 of the Commercial Code. The Versailles Court of Appeal recalls that "Where the obligation to move goods is the principal one, the contract is a contract of carriage and the warehousing of the goods on the carrier's premises is a preliminary and ancillary operation to the principal operation of carriage, whose regime it follows, whatever the duration of that deposit" (CA Versailles, ch. com. 3-1, 3 September 2025, No. 23/03331) (our translation). In the absence of transport invoices and with storage invoices on file, it found a contract of deposit and applied the five-year period. Conversely, the same court applied the one-year limitation period to a provider whose ancillary obligations had no autonomy from the carriage, which made part of its invoices inadmissible (CA Versailles, ch. com. 3-1, 17 June 2026, No. 23/07243). The starting point also differs: the five-year period runs from the day the holder knew or should have known the facts enabling it to act, whereas the one-year period runs, in the case of total loss, from the day the goods should have been delivered and, in other cases, from the day of delivery or tender to the consignee; each recourse action is subject to a period of one month.
Logistics provider, carrier or commission agent: why does the characterisation change everything?
Each characterisation carries its own liability regime, time limits and actions. A works contract is distinguished from carriage where its purpose goes beyond mere movement. Under the earlier law, the Court of Cassation held this for a removal, "the removal contract being a works contract, which differs from the contract of carriage in that its purpose is not limited to the movement of furniture" (Cass. com., 1 April 2003, No. 01-03.109) (our translation), thereby excluding the one-year limitation period. This outcome must now be read together with Article L. 133-9 of the Commercial Code, in force since 10 December 2009, which subjects to the carrier's rules, one-year limitation period included, a removal that includes carriage in part. As for the commission agent, it recalls that "the commission agent is the person who organises and has carried out, under its own responsibility and in its own name, a carriage of goods by the means of its choice on behalf of a principal" (Cass. com., 30 April 2025, No. 23-23.458) (our translation). It quashed a court of appeal that had found this status on the basis of a company registration extract and general terms, without establishing that a commission contract had been concluded for the shipment in dispute. The firm therefore reconstructs, operation by operation, who did what: receiving, storage, preparation, organisation of carriage or actual movement.
Can the client of a logistics provider end the relationship overnight?
An established commercial relationship cannot be ended abruptly. Article L. 442-1 of the Commercial Code, in the version in force since 20 August 2026, engages the liability of a party that terminates without written notice taking account in particular of the length of the relationship, and provides that eighteen months' notice protects the terminating party from a challenge to its length. The Paris Court of Appeal recalls that "The notice period, which is assessed at the time the termination is notified, must be understood as the time the abandoned business needs to reorganise" (CA Paris, pôle 5 ch. 4, 29 October 2025, No. 23/13289) (our translation). In that case, an e-commerce logistics provider obtained compensation from the client that had ended the orders with insufficient notice. The text reserves termination without notice in the event of non-performance by the other party; the court nonetheless held that the client had not shown breaches serious enough to terminate without notice. The firm assesses the length of the relationship, economic dependence, dedicated investments, such as a warehouse or software, and the grievances raised on each side.
Sources and related pages
Official texts and related pages
The sources for this page and the firm's related areas of practice.
Further reading
Page updated on 1 November 2026.
Stock lost, retained or damaged? Review your position today.
Send the contract, receipt notes, inventories and correspondence with the provider: the firm identifies the applicable regime, the evidence to gather and the time limit for acting.
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