Fintech and crypto lawyer Paris

Understand. Challenge. Recover.

Chess knight facing black pieces, an image of strategy against an online bank or a platform
YOUR FUNDS.

Closed account, disputed transfer, silent platform, lost investment: tell our fintech lawyer in Paris about the transaction and its dates.

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In the media

  • Lexbase

Kohen Avocats, Paris 17

Fintech and crypto: the client's side, not the issuer's

Reda Kohen, lawyer at the Paris Bar
Reda KohenLawyer at the Paris Bar

Savers, very small businesses, self-employed professionals · Paris 17th

What a fintech and crypto lawyer in Paris does

  • Paris Bar
  • Fintech and crypto-assets
  • Firm in Paris 17th

Fintech lawyer in Paris, member of the Paris Bar: disputes between individuals, self-employed professionals and small businesses and an online bank, a payment institution, a crypto platform or a crowdfunding platform.

This page is not about the authorisation of companies in the sector, but about their clients. Three sets of rules intersect. The Monetary and Financial Code requires the provider to refund an unauthorised payment transaction no later than the end of the first business day after it is reported, unless the provider has good reason to suspect fraud by the user and communicates those reasons in writing to the Banque de France (Article L. 133-18 of the Monetary and Financial Code). For crypto-asset services, the principle is authorisation as a provider by the Financial Markets Authority (Autorité des marchés financiers) under the European MiCA Regulation, but some entities that are already regulated proceed by simple notification and some offers of electronic money tokens are exempt from authorisation (Article L. 54-10-7): the provider's status must therefore be checked service by service. Finally, individuals keep their protection against unfair terms in contracts concluded with a professional (Article L. 212-1 of the Consumer Code). The firm starts by characterising the transaction, then checks which time limit is still open.

Send the statements, exchanges and dates you have, even if incomplete: the firm sorts them and tells you what is missing, on +33 6 46 60 58 22.

Official profile in the directory of French lawyers (CNB)Firm at 11 rue Margueritte, 75017 Paris

Closed or suspended account

A bank terminates an open-ended current account agreement by giving at least two months' notice on a durable medium (Article L. 312-1-1). For a business account, the courts of appeal differ on this period (see the question on the closure of a business account).

Disputed payment

An unauthorised transaction must be reported without delay as soon as it is known, and at the latest within thirteen months of the debit, on pain of time bar, unless the provider failed to supply the information on the transaction; for a business client, the agreement may set a different period (Article L. 133-24).

Lost investment

An action against the adviser or intermediary is subject to a five-year limitation period running from the day the holder knew, or should have known, the facts enabling them to bring it (Article 2224 of the Civil Code).

Key levers

Characterise, report, prove, act in time

Four rules come up in most claims by a client against an online financial provider.

  1. Everything depends on how the transaction is characterised: a payment transaction is authorised if the payer has consented to its execution (Article L. 133-6). Transfers ordered by an employee deceived by a fake executive have thus been held to be authorised, the employee having acted "believing she was acting on the instructions of one of the directors, through the secure payment system made available by the bank" (Cass. com., 30 April 2025, No. 24-11.255) (our translation), a solution unfavourable to the company, which was denied the refund as of right.
  2. The banker's duty of vigilance remains narrow: the Court of Cassation recalls that "the banker's duty of non-interference in a client's affairs yields, by virtue of the duty of vigilance, only where there is an apparent anomaly" (Cass. com., 2 May 2024, No. 22-17.233) (our translation). It nevertheless accepts, for authorised transfers, that "although the bank's liability could not be sought on the basis of Articles L. 133-18 and L. 133-23 of the Monetary and Financial Code, it could be sought in the event of a breach of its duty of vigilance" (Cass. com., 12 June 2025, No. 24-13.697) (our translation), before quashing the judgment in the bank's favour.
  3. Anti-money-laundering obligations do not benefit the client: the Court of Cassation holds that "the victim of fraudulent acts cannot rely on their non-observance to claim damages from the financial institution" (Cass. com., 4 March 2026, No. 24-19.588) (our translation). The argument, often put forward, should therefore be set aside.
  4. The reporting period is not the period for bringing an action: a holder who has reported the transaction within thirteen months "may bring an action for reimbursement against the payment service provider within the ordinary limitation period" (Cass. com., 1 July 2026, No. 25-16.495) (our translation). Except for an individual acting for non-professional purposes, however, the agreement may set a different reporting period (Article L. 133-24).

Being approached by a fake adviser does not automatically rule out the client's gross negligence: the Court of Cassation quashed a judgment that had ruled "on a peremptory ground excluding the payer's gross negligence where approached by a telephone call from a person presenting themselves as an employee of the payment service provider" (Cass. com., 9 September 2026, No. 25-15.038) (our translation), a solution unfavourable to the client. It is nevertheless for the provider to supply the evidence of the user's fraud or gross negligence, the recorded use of the payment instrument not necessarily being enough (Article L. 133-23).

Your documents

What to gather to reconstruct the transaction

The judge rules on dates and documents. A complete file avoids losing the time limit while documents are being tracked down.

Position A

Individual or saver

  • Account statements and platform history, with the debit dates
  • Terms and conditions accepted and confirmation emails
  • Exchanges with the provider, the cold-caller or the fake adviser
  • Police complaint receipt and written complaints already sent

Position B

Very small business, self-employed professional or association

  • Business account agreement and special conditions
  • Letter of closure, suspension or request for supporting documents
  • Authorisations of the persons entitled to order payments
  • Documents showing the effect of the interruption on the business

Common mistakes: waiting for the platform's reply before reporting the transaction to your bank; disputing by telephone without a dated written record; deleting the application or the messages that show how the fraud unfolded.

The firm also draws on:

  • AMF Mediator
  • Judicial officer
  • Banque de France
  • Investigative measures

The method

How the firm supports you

The order does not vary: characterise the transaction before choosing the opponent, then keep to the shortest time limit.

Step 1

Characterisation

Authorised or unauthorised transaction, payment service or investment service, consumer or professional client: each answer changes the applicable regime.

Step 2

Timetable of deadlines

Reporting without delay on discovery, within thirteen months in principle, limitation period for the action, notice of closure: the firm dates each deadline from the statements.

Step 3

Written claim

Reasoned letter to the provider, then referral to the competent mediator where that route suspends the limitation period.

Step 4

Legal action

Investigative measure to obtain the documents held by the provider, then a claim for reimbursement or damages.

Benchmarks: refund of an unauthorised transaction no later than the end of the next business day (Article L. 133-18); report without delay, at the latest within thirteen months of the debit save for a statutory exception (Article L. 133-24); personal action within five years (Article 2224 of the Civil Code).

The timetable

The stages of a dispute with an online provider

From the first report to the writ of summons, indicative durations depending on the provider's response.

  1. Report

    Without delay. Written declaration of the transaction to the provider of the debited account as soon as it is discovered, without waiting for the thirteen-month period to run out.

  2. Complaint

    Weeks 1-2. Reasoned letter, enclosed documents, request for reimbursement or return of the balance.

  3. Mediation

    Depending on the mediator. Referral to the AMF mediator suspends the limitation period for the civil action (Article L. 621-19).

  4. Evidence

    Before trial. Investigative measure ordered on application or in urgent proceedings where there is a legitimate reason (Article 145 of the Code of Civil Procedure).

  5. Writ of summons

    Before the competent court, after checking the jurisdiction rules and the validity of any clause: under domestic law, a clause departing from territorial jurisdiction is valid only between parties who have all contracted as traders and only if it is very prominent (Article 48 of the Code of Civil Procedure); an international dispute is governed by other rules.

  6. Limitation periods

    Five years. Running from the day the holder knew, or should have known, the facts.

The checks

What the firm checks before writing to the provider

No complaint or writ of summons without having validated these points.

  • Exact identity of the provider, its authorisation and the State where it is established.
  • The client's status: consumer, professional, association.
  • Authorised or unauthorised transaction, and the authentication method used.
  • Date of the debit, date of the report, time limits still running.
  • Suspension, closure and jurisdiction clauses.
  • Documents that only the provider holds and how to obtain them.

Summary

Situation, risk, act, decision

The most common trade-offs for a client of an online bank or platform.

Situation

Business account closed without notice

Main risk: Business interrupted, payments rejected.

Preferred step: Letter challenging the notice period, evidence of the loss.

Recommended decision: Open a back-up account before taking any action.

Situation

Fraudulent transfer from the account

Main risk: Refusal to refund for gross negligence.

Preferred step: Written report and chronology of the fraud.

Recommended decision: Report without delay, at the latest within thirteen months, then take action.

Situation

Payment ordered by a deceived employee

Main risk: Transaction held to be authorised.

Preferred step: Review of the bank's vigilance and of the authorisations.

Recommended decision: Look for a specific apparent anomaly.

Situation

Crypto platform of doubtful status

Main risk: Provider not authorised or established outside France.

Preferred step: Checking the status on the list published by the AMF.

Recommended decision: Choose the legal basis and the sanctions according to the applicable regime.

Situation

Foreign platform and a distant-court clause

Main risk: Dispute sent outside France.

Preferred step: Writ of summons before the court of the client's domicile.

Recommended decision: Establish consumer status.

Situation

Unpaid crowdfunding bonds

Main risk: Individual action inadmissible for the common interests.

Preferred step: Referral to the representative of the bondholders' group.

Recommended decision: Check who holds the right to bring the action.

Frequently asked questions

Your questions: fintech, crypto and small clients

What does a fintech lawyer do for an individual or a small business?

A fintech lawyer acts on the client's side. Firms that describe themselves in this way most often assist companies in the sector with their authorisation applications. The position of a saver, a craftsman or an association is different: an account closed without explanation, a payment you did not intend, a platform that no longer replies, an investment whose capital has vanished. These disputes fall under the Monetary and Financial Code, contract law and, for individuals, consumer law.

The first task is to characterise the transaction. A payment transaction is authorised if the payer has consented to its execution (Article L. 133-6); if it is not, the provider must refund it no later than the end of the first business day after it is reported (Article L. 133-18). If it is, the client must prove a fault by the provider under ordinary law.

The firm then examines the time limit still open, the identity and status of the provider, and the documents the provider holds. It can draft the complaint, refer the matter to the competent mediator or bring the action, indicating at each stage what the case law accepts and what it refuses.

My online bank closed my company's business account: what notice did it have to give?

For an open-ended deposit account, the law requires the credit institution to give at least two months' notice, served on paper or another durable medium (Article L. 312-1-1). The courts do not agree on whether this provision applies to legal entities acting for their business.

The Paris Court of Appeal set aside the statutory period for a company's business account, while holding that "closure may take place only on giving sufficient notice, allowing the client to contract for new banking services, which is assessed in particular by reference to the size of the client company and the nature of its business" (CA Paris, pôle 5, ch. 6, 21 February 2024, No. 21/14330) (our translation). It added that "the decision to close the account need not be reasoned and is therefore discretionary" (CA Paris, pôle 5, ch. 6, 21 February 2024, No. 21/14330) (our translation). It nevertheless awarded compensation to an estate agency whose thirty-day notice was insufficient given the volume of its business, and dismissed the claims of the other companies.

The Montpellier Court of Appeal, for its part, applied the two-month notice to a company but dismissed its claim for failure to prove the loss caused by the closure (CA Montpellier, ch. com., 4 November 2025, No. 24/04741), an unfavourable outcome. From the closure letter onwards, the file must therefore include proof of the rejected payments and lost contracts. A company domiciled in France that has no account may also request the right to an account (Article L. 312-1).

Can a payment provider suspend the account for my online business?

The general terms of payment providers and marketplaces almost always provide a power of suspension. The Court of Cassation has held, in relation to an online listing service, that by providing for a suspension clause on legal grounds and then applying it to a misleading site, "a host does not create a significant imbalance within the meaning of Article L. 442-6, I, 2°, now Article L. 442-1, 2° of the Commercial Code" (Cass. com., 4 September 2024, No. 22-12.321) (our translation). The outcome is unfavourable to the suspended company, whose business was held to be unlawful for lack of authorisation. This solution, specific to a host required to remove unlawful content, does not carry over of its own accord to a payment provider.

The position of an individual is different. In a contract concluded with a professional, a clause that creates, to the detriment of the consumer, a significant imbalance between the parties' rights and obligations is unfair (Article L. 212-1 of the Consumer Code). A clause allowing a consumer's funds to be blocked without notice or reason can be challenged on that ground.

In both cases, the firm reads the clause relied on, checks the notification and the reason alleged, then examines separately the basis for suspending the service and that for withholding or returning the balance, depending on the provider's status. The claim may then concern the return of the balance rather than the resumption of the relationship.

The bank says I authorised the fraudulent transfer: what difference does that make?

Almost everything. The refund as of right, within the business day following the report, applies only to unauthorised transactions (Article L. 133-18). If the transaction is authorised, the client can obtain compensation only by proving a fault by the provider, most often a breach of the duty of vigilance.

The dividing line is severe for businesses. In a fake-executive fraud, transfers ordered by an employee who believed she was obeying a director were held to be authorised, the judgment noting that they had been made by the employee "believing she was acting on the instructions of one of the directors, through the secure payment system made available by the bank" (Cass. com., 30 April 2025, No. 24-11.255) (our translation). The company's appeal to the Court of Cassation was dismissed.

Deception as to the person giving the order is therefore not enough to make the transaction unauthorised. The firm checks who actually validated the order, with what authentication device, and whether an authorised person was consulted. Where the transaction is authorised, it examines in particular the apparent anomalies that the bank holding the account could have detected, the basis accepted in the cases cited, without ruling out claims against the other parties involved.

Should the bank have blocked my transfers to a doubtful trading platform?

The decisions cited here did not take that view. The Court of Cassation holds that "the banker's duty of non-interference in a client's affairs yields, by virtue of the duty of vigilance, only where there is an apparent anomaly" (Cass. com., 2 May 2024, No. 22-17.233) (our translation). In that case, the unusual amount of a transfer was not enough, the client being himself its economic beneficiary.

The trial courts apply this rule strictly to fraudulent investments. For a saver approached by telephone who had transferred almost all of their savings to a trading platform, the Paris Court of Appeal upheld the dismissal of their claims, recalling that "the client is at liberty to dispose of their savings as they see fit, even if that means drastically changing their habits and management choices" (CA Paris, pôle 5, ch. 6, 12 November 2025, No. 23/17193) (our translation). The decision is unfavourable to the saver.

The remedy is not closed, however. The Court of Cassation accepts that the bank's liability may be sought for breach of vigilance where the transfers are authorised (Cass. com., 12 June 2025, No. 24-13.697). It is then necessary to show an anomaly that was apparent to the bank on the date of the order, on the basis of the information it held. The beneficiary's appearance on the AMF blacklist may be an indication, provided it predates the transfers: in the case decided by the Paris Court of Appeal, it came later and the saver's claim was dismissed (CA Paris, pôle 5, ch. 6, 12 November 2025, No. 23/17193).

Can the bank be blamed for not applying its anti-money-laundering obligations?

No, on the ground of civil liability. Regulated financial institutions exercise constant vigilance over the business relationship (Article L. 561-6), enhanced where they consider the risk of money laundering to be high and in the other cases provided for by the legislation (Article L. 561-10-1). Fraud victims often invoke these provisions to argue that the fraudster's account should never have been opened or credited.

The Court of Cassation has closed this route. It holds that this duty of vigilance has the sole purpose of combating money laundering and terrorist financing and that, consequently, "the victim of fraudulent acts cannot rely on their non-observance to claim damages from the financial institution" (Cass. com., 4 March 2026, No. 24-19.588) (our translation). In that case, the judgment that had ordered the bank to pay on this basis was quashed, a solution unfavourable to the client.

The argument must therefore be replaced by others. For an unauthorised transaction, the special regime of the Monetary and Financial Code applies. For an authorised transaction, the route examined in the decisions cited is that of the apparent anomaly. The position of the bank that opened the beneficiary's account is examined separately, in light of the documents obtained.

I gave my codes to a fake adviser: can the bank refuse to refund me?

It can raise the point. The payer bears all losses caused by unauthorised transactions where they failed, intentionally or through gross negligence, to keep their personalised security data safe (Article L. 133-19; Article L. 133-16).

The assessment remains fact-specific. The Court of Cassation quashed a court of appeal that had ruled "on a peremptory ground excluding the payer's gross negligence where approached by a telephone call from a person presenting themselves as an employee of the payment service provider" (Cass. com., 9 September 2026, No. 25-15.038) (our translation). The client who had disclosed their credentials and validated transactions they had not initiated lost the benefit of the judgment, an unfavourable outcome.

The account of the fraud therefore matters as much as the rule. Number displayed, information already known to the fraudster, messages received from the bank, exact nature of what was validated: the firm reconstructs the chronology minute by minute before answering the bank's refusal. The law also excludes any loss for the payer where the provider did not require strong authentication, except in the case of fraudulent conduct (Article L. 133-19, V).

Does my business also have thirteen months to dispute a payment transaction?

Not necessarily. The user must report an unauthorised or incorrectly executed transaction without delay, and at the latest within thirteen months of the debit, on pain of time bar. But the same provision allows the parties to agree a different period, except where the user is an individual acting for non-professional purposes (Article L. 133-24). The account agreement of a company, a craftsman or an association may therefore provide for a shorter period.

The first check concerns this point. The firm reads the business account agreement and its schedules to identify the period that actually applies, then compares it with the date of the debit and that of the first written report.

Once the report has been made within the period, the court action is no longer confined to the thirteen months. The Court of Cassation so held in quashing a judgment that had declared the action time-barred: the account holder who reported the transaction in time "may bring an action for reimbursement against the payment service provider within the ordinary limitation period" (Cass. com., 1 July 2026, No. 25-16.495) (our translation), provided they reported the transaction without delay once they became aware of it. The ordinary limitation period for a personal action is in principle five years (Article 2224 of the Civil Code).

What is gained by proving that the provider lacked the required authorisation?

It depends on the service concerned. For crypto-asset services, the principle is authorisation as a provider by the Financial Markets Authority (Autorité des marchés financiers) under the European MiCA Regulation, but some entities that are already regulated proceed by notification and some offers of electronic money tokens are not subject to authorisation; the AMF publishes the list of authorised providers (Article L. 54-10-7). For the investment service of underwriting, authorisation falls to the Prudential Supervision and Resolution Authority or, for portfolio management companies, to the Financial Markets Authority (Cass. com., 9 July 2025, No. 23-15.492).

The Court of Cassation clarified the effect of lack of authorisation for the investment service of underwriting. Disregard of it "is capable of engaging the civil liability of the person who provided that service where it causes its counterparty a personal and direct loss resulting from the deprivation of the safeguards attached to the authorisation of investment service providers, it cannot have the effect of rendering the contracts concluded null" (Cass. com., 9 July 2025, No. 23-15.492) (our translation). The claim for nullity had been rejected. This decision does not rule on a crypto-asset services contract subject to the MiCA Regulation, nor on other grounds of nullity: whether it can be transposed must be argued case by case.

Within the framework of that judgment, the client must show the personal and direct loss arising from the deprivation of the safeguards attached to authorisation. The firm first checks the provider's status on the date of each transaction against the authorities' public lists, then chooses the legal basis and the sanction suited to the applicable regime.

Can an individual set aside a clause that designates a court outside the European Union?

In principle yes, if they are a consumer domiciled in France. Investment platforms established outside the European Union often insert a clause giving jurisdiction over disputes to a court in their own country. The Court of Cassation holds that, under the principles of French private international law, "a consumer domiciled in France on the date of the document initiating proceedings cannot be deprived, by a jurisdiction clause designating a foreign court, of the right to bring the matter before the French courts" (Cass. 1re civ., 7 October 2026, No. 25-14.323) (our translation). The appeal brought by the professionals was dismissed.

Two conditions must be checked. First, consumer status, which was not disputed in the case cited and is assessed by reference to the investor's activity. Second, domicile, assessed on the date of the writ of summons, at the place of the main establishment. In the judgment cited, the Court approved the judges for having established that domicile from concrete documents: invoices, statements, registration on the electoral roll.

The firm gathers this evidence before serving the writ of summons, then examines enforcement of the decision against a foreign provider, a question distinct from jurisdiction.

When does the time limit for bringing an action start after the loss of an investment on advice?

The ordinary limitation period is five years from the day the holder knew, or should have known, the facts enabling them to exercise their right (Article 2224 of the Civil Code). The provider often argues that it started at signature, when the saver could have read the documentation.

The Court of Cassation adopts a different date where the complaint concerns the information given about the risk of loss. It holds that "the limitation period for an action for compensation for such a loss cannot begin to run before the date on which the investment was lost" (Cass. com., 21 May 2025, No. 24-13.217) (our translation). The judgment that had declared the action time-barred by using the date of the contracts was quashed, in the saver's favour.

This solution protects the saver whose investment collapses several years after subscription. It does not remove the need to prove the date of the loss: liquidation judgment, valuation statement, letter announcing the end of repayments. Referral to the mediator of the Financial Markets Authority also suspends the limitation period during the mediation (Article L. 621-19).

In crowdfunding, can I act alone against a defaulting project owner?

It depends on the security subscribed. Where the investor bought bonds, they belong to a bondholders' group (masse). The representatives of the group, authorised by the general meeting of bondholders, alone have standing to bring actions for the defence of the bondholders' common interests, and any contrary action is declared inadmissible of the court's own motion (Article L. 228-54 of the Commercial Code).

The Court of Cassation applies this rule even to preparatory measures. It held that a request for an expert assessment or for production of documents before any trial, where it concerns all the subscribers, "may be brought only by the representative of the group authorised by the general meeting of bondholders" (Cass. com., 9 October 2024, No. 23-10.645) (our translation). The investor's appeal was dismissed, an unfavourable outcome.

A loan is not the same as a bond: intermediation in loan-based crowdfunding has its own regime, which excludes in particular activities falling under the 2020 European regulation on crowdfunding service providers (Article L. 548-1). Who may act then depends on the platform's regime, the contract and the powers given to the platform to claim the sums due. The firm first identifies the nature of the security, the platform and the representative of the group, then chooses between collective action, filing a proof of claim and a personal claim.

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